Our Company Philosophy
The Standards for Standard
Our focus is on our client’s overall success. We believe that by listening closely to the complaints and praise of our partners we can continuously improve our service offering. Technology insiders are specialist, their knowledge is enshrouded with technical terms and a bizarre ways of thinking. We endeavor to lift our heads out of the weeds and to communicate on a human level and to focus on business objectives and goals. If done correctly, then our service desk is a pleasure to work with. The phrase “customer-service” is not clear enough, so let me explain what we try to “sound like” to your staff.
- Expert but not bossy
- Fun but not silly
- Confident but not cocky
- Smart but not stodgy
- Calm but not uncaring
- Informal but not sloppy
- Helpful but not overbearing
- Weird but not inappropriate
Highly Innovative Technology Solutions for Dentists
Our Proud Owner
Sean Kubin, MCITP
MADE ON EARTH BY HUMANS
Sean is the Chief solutions Architect. Service request Tickets are usually considered “Issues/Incidents” but when a group of related incidents happen, this becomes a “problem”. Problems are tricky and require root-cause analysis to be done to figure it out. Sean’s experience and critical thinking allows solutions to be developed that can be used by the service team. Sean’s wife is a stickler for good grammar and Sean is a stickler for creating Helpful and Digestible Technical content. All members of the organization are expected to document solutions to Issues and Problems into our Internal Knowledge Base. The Internal KB of Standard Computer now includes solutions to problems and issues that even the VENDORS don’t know about.
Here are words that Sean does not like to use.
- automagical (we used to say this a lot, and we’re embarrassed about it)
- funnel, incentivize, leverage, disruption, thought leader, or other fluffy corporate terms
- internets, interwebs, or any other variation of the word “internet”
- ninja, rockstar, wizard, unicorn (unless referring to a literal ninja, rockstar, wizard, or unicorn)
- crushing it, killing it
- Not my job